Moving from Fresha to Belcome

Fresha exports the client list and the service menu from its Options menus, as CSV or Excel. Card details stay with Fresha, and clients who found you on the Fresha marketplace need your new link.

Export from Fresha

  1. Clients: open Clients, then Clients list, choose Options and Export. Pick CSV or Excel. The file has names, emails, phone numbers and notes.
  2. Services: open Catalog, then Service menu, choose Options and Export. Fresha also offers PDF; choose CSV or Excel, which Belcome can read.
  3. Appointments: Fresha can export the appointment list as CSV or Excel. Keep it as a record; upcoming visits are rebooked in Belcome.

Steps checked on October 1, 2026. Menus change; if a button moved, the same export usually sits nearby.

Bring it into Belcome

  1. Create your Belcome account and choose Import when it asks how you want to start.
  2. Upload the file, pick clients or services, and check the preview: new, updated and skipped rows, with the reason for each skip.
  3. Confirm. Nothing is saved before you do, and importing the same file twice does not create duplicates.

Help

Questions about leaving Fresha

Which file type should I pick?

CSV or Excel. A PDF is fine for printing but cannot be imported.

Do client notes come along?

Yes, when they are in the export. In Belcome, client notes are stored encrypted.

What about clients who book me on the Fresha marketplace?

They keep finding you there until you close that profile. Share your Belcome link, for example in your Instagram bio and Google Business Profile.

Do card details move?

No. Fresha keeps card details. Clients add a card again when a booking asks for one.

Get early access.

Tell us about your business. We open in small groups and write to you when your spot is ready. No spam, and no sharing your details with anyone.

We use these details only to contact you about Belcome. Read the privacy note.